Privacy Policy

This Privacy Policy explains how Petlunara ("we," "us," or "our"), operated at petlunara.com, collects, uses, discloses, and safeguards information about you when you visit our website. Please read this policy carefully. If you disagree with its terms, please stop using the site.

1. Information We Collect

1.1 Information You Provide Voluntarily

We collect information you provide directly to us, including when you:

• Complete a contact form (name, email address, message content, and optional pet type)
• Send us an email at info@petlunara.com
• Subscribe to any newsletter or updates (if offered)

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically by standard web server software and analytics tools, including:

• IP address (anonymized where possible)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring URL
• Date and time of visit

This information helps us understand how visitors use our site and improve the user experience. It is collected in aggregate and is not used to identify individual users.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website. For detailed information about which cookies we use and why, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Improve and optimize our website and content
• Understand how visitors interact with our platform
• Maintain the security and technical operation of the website
• Comply with applicable legal obligations
• Send you communications you have requested (such as newsletter updates, where applicable)

We do not sell, rent, or trade your personal information to third parties. We do not use your information for advertising profiling.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data under the following legal bases:

• Consent — for cookies that are not strictly necessary (you may withdraw consent at any time)
• Legitimate interests — for analytics used to improve our service, where these interests are not overridden by your data protection rights
• Contract performance — to respond to your contact form submissions
• Legal obligation — where we are required to process data to comply with applicable law

4. Data Retention

We retain contact form data for up to 24 months after the final communication, unless a shorter or longer period is required by law. Anonymized analytics data may be retained indefinitely. You may request deletion of your personal data at any time by contacting us at info@petlunara.com.

5. Sharing of Information

We do not sell your personal data. We may share information with:

• Service providers — third-party companies that assist us in operating the website (such as hosting providers, email delivery services). These providers are contractually bound to process your data only for the purposes we specify and in accordance with this policy.
• Legal authorities — where required by law, court order, or to protect the rights, safety, or property of Petlunara or others.

6. International Data Transfers

If you are accessing our website from outside the country where our servers are located, please be aware that your information may be transferred internationally. Where required, we apply appropriate safeguards such as Standard Contractual Clauses to protect transferred data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data ("right to be forgotten")
• Right to restriction — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at info@petlunara.com. We will respond within 30 days.

8. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Petlunara is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at info@petlunara.com.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@petlunara.com
• Website: petlunara.com
• Contact form: Contact page